Terms of Service

1) Definitions

• "Services" means the CSSGPT website, mobile experience, Civi mentor, evaluations, Dawn and current-affairs resources, notes, past papers, video lectures, community, WhatsApp features, and related tools.
• "Premium" means the time-limited paid membership shown on the membership page.
• "User Content" includes essays, answers, files, posts, comments, messages, prompts, feedback, and other material you submit.
• "Platform Content" includes CSSGPT reports, notes, questions, compilations, videos, page designs, databases, software, and other material supplied through the Services.

2) Accounts and Security

• Provide accurate information and keep your credentials secure. You are responsible for activity performed through your account.
• Your account and membership are personal. Do not share, sell, lend, or transfer your login or permit another person to use your account.
• Notify us promptly if you suspect unauthorized access. We may require verification before restoring or changing account access.

3) Acceptable Use

• Do not use the Services for unlawful activity or to violate intellectual-property, privacy, or other rights.
• Do not probe, scan, overload, attack, disrupt, bypass, reverse engineer, or gain unauthorized access to the platform or another account.
• Do not use bots, scripts, browser automation, crawlers, scraping tools, download managers, or similar methods to collect Platform Content or user information.
• Do not upload malware, harmful code, unlawful material, or content you do not have the right to use.
• Do not submit fake payment receipts, impersonate another person, manipulate activity records, or attempt to obtain access dishonestly.
• Respect examination integrity. Do not use the Services to cheat or facilitate academic dishonesty.

4) Community Conduct

• Keep posts, comments, profiles, and messages respectful and relevant to CSS preparation.
• Do not post harassment, threats, hate speech, sexual or obscene material, abusive language, deliberate misinformation, spam, or repeatedly disruptive content.
• Do not advertise or promote another academy, application, website, paid service, course, group, channel, business, or personal service without prior written permission from CSSGPT.
• Do not publish phone numbers, payment details, private contact information, external WhatsApp links, or invitations intended to move students to outside groups or services.
• Do not solicit students, harvest their information, send unwanted messages, impersonate CSSGPT, or misrepresent an official relationship with CSSGPT.
• We may remove prohibited content without notice and may restrict or block the responsible account.

5) Content Protection and Prohibited Copying

• Your access is a limited, personal, non-transferable, and non-commercial right to study Platform Content inside CSSGPT.
• Do not systematically copy, scrape, photograph, screen-record, reproduce, download, extract, archive, republish, sell, upload, distribute, or build a competing collection from Platform Content.
• Do not make bulk or rapid downloads, capture multiple protected pages, copy databases, extract video lectures, or repeatedly access content in a pattern intended to collect or redistribute it.
• Do not remove, hide, crop, alter, or bypass watermarks, access controls, download restrictions, rate limits, membership checks, or other protection measures.
• Downloads expressly provided by CSSGPT are for the member's personal preparation only. Permission to download is not permission to redistribute.
• Unauthorized copying or attempted data theft may result in immediate restriction, account blocking, evidence preservation, and legal action where appropriate.

6) Premium Membership and Fair Use

• Premium unlocks the features described on the membership page for the displayed membership period.
• Membership begins when payment is approved or access is granted and ends on the date shown in your account.
• Premium access is subject to reasonable fair-use and daily limits designed to prevent automated, abusive, or commercial use. Limits may vary by feature.
• "Unlimited" use, where displayed, means reasonable personal study use. It does not permit automation, account sharing, bulk extraction, or excessive use that harms the Service.
• Access does not automatically renew unless CSSGPT clearly introduces and discloses an automatic-renewal method.

7) Payments, Verification and Refunds

• Prices and the applicable membership period are shown before purchase. You are responsible for bank, transfer, tax, and currency-conversion charges.
• You must upload a genuine, readable receipt for the correct payment. CSSGPT may verify it automatically or through its team and may request further evidence.
• Submitting an altered, reused, unrelated, or fraudulent receipt may result in rejection and account restriction.
• Refunds: Unless required by applicable law or expressly stated at purchase, approved memberships and consumed digital services are non-refundable. Genuine duplicate payments or verified technical failures will be reviewed fairly.

8) User Content and License

• You retain ownership of your User Content and confirm that you have the right to submit it.
• You grant CSSGPT a worldwide, non-exclusive, royalty-free license to host, process, analyze, display, and create technical derivatives of User Content solely to provide, secure, moderate, troubleshoot, and improve the Services.
• Do not upload confidential information, third-party material you cannot lawfully use, or another student's work without permission.
• We may use aggregated or anonymized information for analytics, security, and product improvement.

9) AI, Civi and Educational Use

• AI-generated evaluations, explanations, plans, scores, summaries, and Civi responses may contain errors or omissions. Verify important facts, dates, examination rules, and official requirements.
• AI feedback is educational guidance and is not an official FPSC assessment, result, or guarantee of marks.
• Voice, uploaded files, and prompts may be processed by contracted technology providers to deliver the requested feature, subject to our Privacy Policy.
• CSSGPT supports learning and practice but does not promise examination success, selection, or any particular result.

10) Data, Privacy and Cookies

• We use information to provide, secure, personalize, and improve the Services. We do not sell personal information.
• We may use service providers under terms limiting their use of information to contracted functions.
• See the Privacy Policy for more information about processing, cookies, retention, and user choices.

Account Deletion

• You may request permanent account deletion from your CSSGPT profile after selecting a reason and confirming your current password.
• Deletion removes your account credentials and identifying profile information and ends access to memberships, saved progress, and private account features.
• Content and records generated through the platform, including evaluation reports, posts, comments, moderation records, and payment or security records, may be retained where necessary for service integrity, safety, dispute handling, legal compliance, and protection of CSSGPT.
• Retained posts and comments from a deleted account will not remain publicly displayed or attributed to the former user. Retained records are separated from the deleted identity and are not available through another student account.
• Account deletion is permanent and does not create a right to a refund for an approved or consumed digital service.

11) Service Availability and Changes

• We may maintain, update, suspend, replace, or discontinue features for operational, legal, safety, or security reasons.
• Features, membership pricing, fair-use limits, supported formats, and available content may change prospectively. We will provide reasonable notice for material changes when feasible.
• Temporary interruptions may occur and continuous error-free availability is not guaranteed.

12) Intellectual Property

• The Services, including software, UI, branding, logos, prompts, compilations, reports, original notes, databases, videos, and supplied content, are owned by CSSGPT or its licensors and protected by applicable law.
• You may not copy, modify, distribute, sublicense, sell, or create competing derivative collections except where CSSGPT expressly permits it in writing.

13) Copyright and Reporting

If you believe content on the Service infringes your rights, email cssgpt.com@gmail.com with your contact details, a description of the work, the relevant URL, and a good-faith explanation of the concern.

14) Safety Monitoring and Enforcement

• To protect the platform, we may record security-relevant activity such as logins, requests, downloads, access frequency, device or session signals, moderation events, and failed attempts.
• Unusual patterns, including rapid bulk access, repeated downloading, automated behavior, excessive capture attempts, or shared-account activity, may trigger rate limits or temporary restrictions.
• When practical, the Service displays a warning before stronger download restrictions apply. Continuing repeated or automated requests after a warning may result in an automatic account restriction and manual review.
• Security systems can make mistakes. Contact us if you believe your access was restricted incorrectly.

15) Suspension, Blocking and Termination

• We may remove content, limit features, pause downloads, suspend membership, block an account, or terminate access when we reasonably believe these Terms were violated or users, CSSGPT, or third parties are at risk.
• Serious violations, including fraud, data theft, automated scraping, redistribution, attacks, harassment, or unauthorized promotion, may result in immediate action without prior warning.
• You may stop using the Services at any time. Provisions concerning intellectual property, content licenses, payment obligations, disclaimers, and limitations survive termination where applicable.

16) Disclaimers and Limitation of Liability

• The Services are provided "as is" and "as available" without warranties to the fullest extent permitted by applicable law.
• To the maximum extent permitted by law, CSSGPT and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, examination opportunities, or business interruption.
• Where liability cannot legally be excluded, CSSGPT's total liability is limited to the amount you paid during the three months before the claim, unless applicable law requires otherwise.

17) Children and Eligibility

• The Services are intended for users aged 16 or older. A younger user may use the Services only with valid consent and supervision from a parent or legal guardian where permitted by law.

18) Governing Law and Disputes

• These Terms are governed by the laws of Pakistan, without regard to conflict-of-law principles. Subject to applicable law, disputes will be brought before courts of competent jurisdiction in Pakistan.
• If a provision is held unenforceable, the remaining provisions continue in effect.

19) Changes to These Terms

We may update these Terms as CSSGPT changes. The effective date identifies the current version. Continued use after updated Terms become effective constitutes acceptance where permitted by law. We will provide reasonable notice of material changes when feasible.

20) Contact

Questions, appeals, or reports concerning these Terms may be sent to cssgpt.com@gmail.com.